Terms of Use

 **General Terms and Conditions** 1. **Scope** 1. These terms and conditions apply to contracts for the rental provision of hotel rooms for lodging, as well as other services and deliveries provided by the hotel (hotel accommodation contract). 2. The subletting or further leasing of the provided rooms, as well as their use for purposes other than lodging, require the prior consent of the hotel in written form. 3. The customer's general terms and conditions shall only apply if previously agreed in writing. 2. **Contract Conclusion, Contractual Partners, Statute of Limitations** 1. The hotel is free to confirm the room booking in writing. 2. The contractual partners are the hotel and the customer. If a third party has made the reservation for the customer, they are liable to the hotel together with the customer as joint debtors. 3. All claims against the hotel generally expire one year from the start of the statutory limitation period. Claims for damages expire after five years. These limitations do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel. 3. **Services, Prices, Payment, Set-off** 1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. 2. The customer is obliged to pay the hotel's applicable prices for the room provision and any further services utilized by them. This also applies to services and expenses the hotel incurs for third parties caused by the customer. The agreed prices include the respective statutory sales tax. 3. The hotel may make its consent to a subsequent reduction in the number of booked rooms, the services of the hotel, or the duration of the customer's stay conditional on the price for the rooms and/or other services of the hotel increasing. 4. Hotel invoices are payable within 7 days from the date of invoice without any deductions. In case of late payment, the hotel is entitled to charge a flat fee (late payment surcharges, handling fee) of 25.00 Euros or to cancel the hotel room without further contact. 5. The hotel is entitled to require a prepayment or security deposit from the customer at the time of contract conclusion. 6. In justified cases, such as a payment backlog by the customer, the hotel is entitled to refuse further services. 7. The customer may only offset an undisputed or legally binding claim against a claim by the hotel. 4. **Customer Cancellation (Cancellation, No Show)** 1. A withdrawal by the customer from the contract concluded with the hotel requires the hotel's consent in written form. If this is not obtained, the agreed price from the contract must still be paid even if the customer does not utilize the contractual services. 2. If a deadline for free cancellation of the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract by that date without triggering any payment or compensation claims by the hotel. The customer's right of withdrawal expires if they do not exercise their right to withdraw in writing by the agreed date. 3. Cancellations of room reservations are only valid if received in writing. Cancellations up to 56 days before arrival are free of charge. For Christmas and New Year's Eve, this period is extended to 12 weeks before arrival. The following cancellation fees will be charged for later cancellations: from 56 to 28 days before the day of arrival: 60% of the agreed total price; from 28 to 8 days before the day of arrival: 80% of the agreed total price; less than 8 days before the day of arrival: 90% of the agreed total price; from 3 p.m. the day before or no-show: 100% of the agreed total price. In case of no-shows without written cancellation or early departure, 100% of the confirmed lodging price will be charged. 4. For rooms not utilized by the customer, the hotel must credit any income from renting the rooms to other parties. If the rooms are not rented elsewhere, the hotel can charge 100% of the agreed fee. 5. The right to withdraw from the contract concluded with the hotel expires two weeks before the contractually regulated arrival day. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day withdrawal right does not apply to hotel bookings. The hotel's cancellation conditions apply. 5. **Hotel Withdrawal** 1. If it has been agreed in writing that the customer can withdraw from the contract within a certain period without incurring costs, the hotel is also entitled to withdraw from the contract during this period (e.g., failure to comply with an agreed prepayment). 2. No claim for damages arises for the customer due to a justified withdrawal by the hotel. 6. **Room Provision, Handover and Return** 1. The customer does not acquire a claim for the provision of specific rooms unless this has been expressly agreed in writing. 2. Booked rooms are available to the customer from 3:00 p.m. on the agreed arrival day. There is no claim for earlier availability. 3. On the agreed departure day, rooms must be vacated and made available to the hotel by no later than 10:30 a.m. Afterwards, the hotel may charge 50% of the full lodging price (list price) for the contractual use of the room beyond the agreed period until 2:00 p.m., and 100% thereafter. 7. **Hotel Liability** 1. The hotel is liable for its obligations under the contract. Customer claims for compensation are excluded. This does not apply to damages resulting from injury to life, body, or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or negligent violation of typical contractual obligations of the hotel. Should disruptions or defects in the hotel's services occur, the hotel will endeavor to remedy this upon knowledge or upon prompt complaint by the customer. The customer is obliged to contribute what is reasonable for them to resolve the disruption and minimize any possible damage. 2. The hotel is liable to the customer for property brought into the hotel according to the statutory provisions. Accordingly, liability is limited to one hundred times the room price, but not more than €3,500, and for cash, securities, and valuables up to a maximum of €800. Cash, securities, and valuables up to a maximum value of €3,500 can be stored in the hotel safe. 3. If a parking space is provided to the customer in the hotel garage or on a hotel car park, even for a fee, this does not constitute a custody agreement. The hotel is not liable for loss or damage of motor vehicles parked or maneuvered on the hotel property, nor for their contents, except in cases of intent or gross negligence. 8. **Final Provisions** 1. Amendments and supplements to the contract or these General Terms and Conditions should be made in writing. Unilateral changes or supplements by the customer are ineffective. 2. The place of fulfillment and payment is the location of the hotel. 3. German law applies. The application of UN sales law and conflict of laws or similar is excluded. 4. If any provision of these General Terms and Conditions is or becomes invalid or void, this shall not affect the validity of the remaining provisions. In other respects, the statutory provisions apply. **Benedikt Feltens Events, as of January 2024**